HOPE Music Therapy Complaints Procedure Form
September 2022
If you have a complaint or concern about any aspect of your therapy, please let me know as soon as possible.
Please give full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
You can make your complaint to me either in person, by phone, by letter or in an email to hopemusictherapy.info@gmail.com
I will investigate your complaint during the following few days and will aim to:
- Find out what happened and about the issue raised
- Ensure you receive an explanation and an apology if appropriate
- Identify what I can do to ensure that this problem does not arise again
Raising concerns with my professional register
I am professionally registered with the HCPC and BAMT. If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can find information on raising concerns with the HCPC www.hcpc-uk.org or BAMT at: info@bamt.org or by phone: 020 7837 6100